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Don’t Make This Mistake With Sapphire Reserve & Prestige Travel Credits

Update 2/6/17: So… the entire premise of this post is incorrect. I flubbed this one, guys.

Because you get 2 credits and 1 charge so in the end, you really do get to keep your credit. My mind has been hazy this week and I apologize for the incorrect information, though it was well-intentioned guidance. Anyhoo, nothing to see here.

Huge thanks to my readers who pointed out my mistake in a guiding and gentle way. It means a lot to me – kind of super emotionally sensitive right now. You guys really are the best.


Oy. I had a slip-up with my Chase Sapphire Reserve $300 annual travel credit last week. Luckily, it wasn’t that bad.

But here’s a PSA of what NOT to do.

annual travel credit

If you get a refund, you essentially lose your credit!

I booked a round-trip award flight on Southwest with my Sapphire Reserve. The taxes were $11.20.

Immediately after, I thought it better to have the trip as 2 one-ways so could lock in the price if plans didn’t change. Or have the option to change either (or both) legs down the road if needed. So that was another $11.20.

When I canceled the first ticket, I had the option to get a refund or store the money in my Southwest bank. I didn’t think it through, and impulsively hit “Refund.” Not good.

A couple of days later when the charges and credits hit, I realized what I’d done. I did get the $11.20 refund. But I lost $11.20 of my travel credit. It’s not a huge loss, but what if it was an entire paid flight? 

A similar thing almost happened to me again this week at a hotel!

Another time I messed up

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Review of My Free Stay at the Hyatt Zilara Cancun

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Ahoy, mateys! I have so much to tell you about – just back from a week of meetings in Austin.

I’ve been meaning to report on the Hyatt Zilara Cancun, so here goes.

I booked 3 nights with points in late January.

The flights were paid with Citi ThankYou points (which I’m always rolling in). And I charged the $55 round-trip airport transfer to my Chase Sapphire Reserve, which trigged part of the $300 annual travel credit. And because it’s an all-inclusive, food was covered (more on that in a future post!).

Hyatt Zilara Cancun from above

Hyatt Zilara Cancun from above

So flights, hotel, food, and transportation were all completely free. I did bring $100 in cash to leave as tips for the drivers, bartenders, servers, and housekeeping staff.

This trip would’ve cost north of $2,000 out of pocket.

But back to the hotel!

Hyatt Zilara Cancun Index

Arrival and check-in

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Citi Offering Instant Upgrades for Hilton Visa, but No Bonus

This morning, I got an email from Citi with an offer to upgrade my no annual fee Citi Hilton Visa to a Citi Hilton Reserve with a $95 annual fee.

The email subject was, “Upgrading your card means enhanced benefits.” I was excited because I’ve never seen an offer from Citi like this. So I was hoping to score some bonus Hilton points in the process. But, all you get with this offer is “One Weekend Night Certificate Opportunity and Gold Status.”

upgrade citi hilton visa

Ya know, nah

Thanks but no thanks. This isn’t a good deal with no bonus points involved. But I’m glad Citi is trying new things.

I also don’t know if they’re sending out targeted offers with this card or others, so it’s worth checking your email and junk folder to see if anything is in there.

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Booked: 3 Free Nights at Hyatt Zilara Cancun With Points!

What I like most about the points and miles hobby is setting a goal, then attaining it.

For a long time, I’ve wanted to stay at the all-inclusive and adults-only Hyatt Zilara Cancun. And in a few weeks, I’ll be there!

Hyatt Zilara Cancun Points

Coming for ya, Zilara!

I used 75,000 Hyatt points for a stay that would’ve cost over $1,900 out-of-pocket. Here’s how it came together.

Booking a Hyatt Zilara Cancun Points Award

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I Saved $3,000 With Citi Prestige Last Year (and Got a Retention Offer)

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My Citi Prestige card’s $450 annual fee recently posted. I will happily keep it for another year (if only to have Admirals Club access through the end of July 2017).

I’ve dutifully tracked the value I’ve gotten on the Citi Prestige by the Numbers page. But I want to dig into the numbers a little more.

citi prestige worth keeping

Sorry for the selfie, but I needed a pic for this post

I also got an retention offer to earn 7X Citi ThankYou points on $8,750 in spending on airfare, hotels, and travel agencies – which is fine because I book ALL my airfare on this card to take advantage of its industry-leading trip delay and cancelation insurance that kicks in after only THREE hours (better than Chase Sapphire Reserve and any personal Amex card).

Year One by the numbers

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Honest Review: Citi Hilton Visa 75,000 Point Offer

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It’s no secret I’m a Hilton fanboy. I lurve them because they make earning points a breeze. And they actually give you a healthy amount of points for staying at their hotels, unlike Hyatt and Starwood (!).

Are Hilton points inflated? Hell yeah. But so are the earning rates.

Entrance to the Hilton Hawaiian Village in Honolulu

I loved using my Hilton points at the Hilton Hawaiian Village in Honolulu last month

I’ve found good deals with Hilton points, and not because I looked a long time. They’re out there – as with any type of hotel points.

I love the 5th night free perk on award stays when you have any type of status.

And 75,000 Hilton points can be worth over $1,000, as we’ve seen before.

At a bare minimum, there’s no reason why you can’t get $400+ of value from 75,000 Hilton points. Considering the card has no annual fee (and is therefore free to keep), that’s a great deal – and a decent sign-up bonus.

The short

A handy little card with a decent sign-up bonus, if you have a Hilton stay in mind.

The long

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Honest Review: Citi Prestige 40,000 Point Offer

Oh, Citi Prestige. How prestigious you once made me feel. You’re probably still my favorite card overall, but your shine has tarnished since I fell for you in November 2015.

Since then, you’ve returned well over $2,000 in value for me. And you’re still giving.

citi prestige review

My lagan love, Citi Prestige

But, cruel winter awaits. As of July 23rd, 2017, you can’t have my heart any more. I’ll have to take it back. You’re going to change.

Like a trojan horse, Chase unleashed the Chase Sapphire Reserve which now blows you out of the water.

Citi, you were competing so well. What happened? (My guess is they were losing too much dinero.)

The short

A once-great card that’s now only worth it if you have a lot of paid hotel stays of 4+ nights.

The long

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Booking Hawaii: Part 3 – Hilton Hawaiian Village and Tending Reservations

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I’ll go ahead and tell you the moral of this story: tend to your reservations.

After booking 4 flights to Honolulu, then adding my little brother into the mix, the final piece of the puzzle was to book the hotel rooms.

Step 1: The paid stay

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Promos Gone Wild: Earning Miles & Points For Rent (Guest Post)

Hey all! Meet Spencer!

He loves the Plastiq and Citi AT&T Access More combo as much as I do. I thought it would be fun to add his ideas about the recent RadPad promotion debacle that lead to the new Plastiq offer – to shake it up a little here at ol’ Out and Out. 🙂

A big thanks to Spencer for lending his thoughts!


Anyone who’s read Out and Out knows Harlan LOVES earning miles and points when he pays rent. When there’s a fun promo, you better believe he’s ready for it.

The Rent Promo Of The Year (Or Not)

Two weeks ago, RadPad rocked the points world with a promo that allowed fee-free credit card rent payments via Android Pay.

plastiq 1.75%

Gone too soon

This earth-shattering offer was set to run through the end of 2016. That’s four months of fee-free, points-earning rent fun!

Fast forward to last night.

RadPad posts an update on their blog. They have pulled the promo.

RadPad’s crushing announcement

RadPad’s crushing announcement

Only people who registered prior to August 24th, 2016, would be eligible and they will only be eligible for one rent payment that has to be paid by August 31st, 2016.

According to RadPad, Android Pay use increased from less than 5% of rent payments to 70% in the span of two weeks. That’s insane!

Well, so much for that points windfall.

If you were set on fee-free RadPad, where does that leave you?

The Consolation Prize (It’s A Good One)

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Booking Hawaii: Part 2 – Using Citi ThankYou Points for Award Flights on Delta and United

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When last we parted, all was happy and good. Flights for 4 people were booked to Honolulu. Then life, as it does, got in the way.

Jay went back to New York for a too-good-to-pass-up film job. That’s right – I am now in Dallas alone. *cue torrential tears*

That was a whole other wrenching experience, but it also had consequences for this planned trip.

“So no Hawaii trip?” “I can’t.” Crap.

No Honolulu for you?

No Honolulu for you?

I called Connexions Loyalty (the travel agency Citi uses to book flights with ThankYou points) to ask if I could transfer the ticket to my little brother. I knew it would be a long shot, but worth trying.

The best they could do was cancel the ticket and give Jay the credit – no transferring, no name-changing. Oh, and there would be a $200 fee to redeem the credit. That stung, but at least part of the ticket will be put toward eventual travel.

By the time this all shook out, I accumulated more Citi ThankYou points. And continue to earn 30,000 to 40,000 ThankYou points per month.

Then I thought, why not take my little brother anyway?

How to add another person to the trip?

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