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I love when an annual fee posts on a Citi card. Because that means it’s time to pick up the phone and ask for Citi retention offers. While Amex is sometimes generous, I’ve found Citi is the best at giving incentives to keep their cards – especially those with annual fees.
I currently have 6 Citi cards (3 AA cards, Prestige, AT&T Access More, and Rewards+). And called because the fee on my Citi Prestige just posted.
There was nothing available for that card, but then I asked the helpful agent to check the others.
I call about once every 6 months – every single time, I’ve gotten at least 1, and usually more, worthwhile deals. This time was no exception.
Here’s my latest!
Citi retention offers: Spend $1,000, get 8,500 AA miles – done!
So yeah, nothing for keeping the Prestige. But the phone agent threw out an offer that was too good to pass on my Citi AAdvantage Platinum Select card:
- Spend $1,000 within 3 months, get 7,500 bonus American miles
That’s in addition to the 1 mile per $1 spent the card already comes with – for a total of 8,500 miles!
So 8.5X AA miles on $1,000 – pretty great deal!
The call took ~15 minutes, and was a surprise because the annual fee on that card isn’t coming up for a few months.
At 2 cents each, I value that many miles for $170 worth of AA award flights (8,500 X .02). Citi retention offers are unique to each card account, so your offer might be bigger, smaller, or nonexistent. But It’s always worth it to call and check.
If you have multiple Citi cards like me, I recommend calling once every 6 months or so.
I also got a balance transfer offer on my AT&T Access More card – 0% interest through February 2020 for a 3% fee, which, meh.
Assessing my 4 AA cards
This was also an opportunity to consider part of my card collection, because I actually have 4 AA cards to my name right now (!):
- Citi AAdvantage Platinum Select – $99 annual fee
- Citi AAdvantage Amex, which I kept for Amex Offers and is no longer available – $85 annual fee
- The CitiBusiness AAdvantage Platinum Select I got a few months ago for the 70,000 mile offer (now expired) – $99 annual fee (will cancel next year)
- Barclays Aviator no AF version – $0 annual fee and will keep forever to help boost credit score
I’m planning to keep one of them for the 10% mileage rebate on up to 100,000 miles redeemed per calendar year (which more than covers the cost of the annual fee).
I could keep the old Amex card, because the annual fee is a bit lower at $85, and comes with all the same benefits.
But another consideration is MasterCards are more useful with Plastiq payments – especially for mortgages, car payments, and student loans. Because Amex put the kibosh on certain payment types (including mortgage payments – you can only use a MasterCard or Discover card for those).
In no way do I need 4 AA cards. I’ll keep one with an annual fee for the 10% mileage rebate. And have a few months to pick one.
That’ll be an opportunity to address the 28 total cards I currently have. I’d like to get down to 20. That’ll be part of spring cleaning. 💪💳
Citi phone agents can be a bit daft about retention offers. You specifically have to say the word “cancel” (something like, “I’m thinking of canceling my card and want to speak to someone”).
You might get passed around a couple of times to reach the right person. But in general, they’re quick – especially during weekdays.
I call with the pretense of asking about a single card. And at the end, ask if they’d mind checking the others, too. Most of them are game – and that’s usually where the good stuff is.
I recommend grabbing something to write with, or open a text document to type them up. Because sometimes there are multiple offers, and you’ll have to crunch numbers fast.
Go with the spending offer you’re most comfortable with. And if it comes to statement credits or points/miles, it’s helpful to have a value for your points in mind beforehand (can’t go wrong with 2 cents each).
I was expecting something on my Prestige card, but hey, I’ll take $170 worth of miles for a quick call. Motto/moral/theme: never hurts to pick up the phone and ask.
Have you gotten any good Citi retention offers lately?
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