On July 13, someone hacked into my American Airlines account. I got this email as I was wandering through Target:
My AAdvantage award? I knew right away that my AA account had been hacked. I had about 87,000 miles in there and 85,000 of them were redeemed for a business-class flight from Houston (IAH) to Toronto (YYZ), under the name Deborah Niang.
At first, I was mostly annoyed. I figured I’d call AA when I got home, have them cancel the flight and redeposit the miles, and move on.
Nearly two months later, I have the miles back… but my AA account is completely messed up. Unsurprisingly, after many phone calls and looong wait times, nothing’s been done.
I’m in this liminal space between two AA accounts: my old, hacked one and a new one with nothing in it but the redeposited stolen miles.