My sordid MoviePass history
I had a MoviePass back when it first came out in… 2012? I was in New York at the time. And IIRC, it cost $30ish a month. But in New York, that was still a great deal… when it worked.
The service was glitchy AF. For one, you had to be within 100 yards of the theater to activate the card. That’s fine, except the GPS back then couldn’t locate me properly. Other times, I’d check in via the app but the card would be declined and I’d end up paying for the movie myself.
If you have an issue, they say to “chat” them through the app – which simply is NOT practical when you’re standing in a line with a movie about to begin. Worse, if you call, they say to leave a voicemail. 🙄
A couple of times, I just went ahead and bought my ticket and asked for reimbursement later. But that was a days-long process that was tedious for something as small as a movie ticket.
The final straw was when – I remember it – I wanted to see Lincoln in Brooklyn. It was a cold winter day… Seriously, it was freezing. I got the GPS to work but had to go outside the theater in the gross snow. Then the ticket machine inside kept declining the MoviePass card. So, on my phone, I brought up the theater’s mobile site and bought the ticket online. Somehow, the MoviePass worked.
But they knew. Like clockwork, the next morning, they told me my account was canceled. By that point I was so frustrated with the whole thing that…
And the whole thing left me feeling bitter.