Enroll in Citi’s 60-Day Return Guarantee Program

I was trolling around on the Citi website today and decided to look through my Citi AAdvantage Platinum Select Amex benefits. Lots of good things in there. I like this card because it’s an American Express card not issued by Amex and is no longer open for enrollment. I can use it for Amex Sync offers, Small Business Saturday, and possibly to load up my Serve account (haven’t gotten that far yet).

As I got to the “Shopping benefits” section, I noticed there was one for which I had to manually enroll in on the website.

The 60-Day Return Guarantee program

There it was, hanging out there in the corner like a creep.


Citi 60-Day Return Guarantee program

Screenshot 2015-05-15 11.30.58-1

Enrollment screen – good for a year

I clicked on it, and there was a little button that said “Enroll.” If I enrolled, it would be good for a year. 

So I did it. Why not. Then I was told about the benefits:

Citi 60-Day Return Guarantee

How to use the Citi 60-Day Return Guarantee

The benefit is good for $250 per claim and up to $1,000 annually. Things returned must be new and unopened. Fair enough. Really not so shabby at all. But then I thought…


Apparently to their office in Ohio lol. But whatever. Then I was like… uhhhh… do I pay for the shipping (I think so)?

And then I started to think if I’d ever wanted to return something after a merchant’s return period had run out. Or what if I bought something while traveling and can’t get it back to the shop? Or what if the store doesn’t allow returns?

It hasn’t happened a lot, but here and there… yeah, definitely. Maybe once or twice a year. As long as I put the entire amount of the purchase on this card, I could return it and get the money back. Nice.

This is old news

So I thought I’d stumbled upon something new and exciting but nope. This thing’s been around since 2012. Practically Stone Age for the points and miles crowd.

I wanted to mention it here because I’d never heard of it in all my excavations about terms and conditions. Maybe it’s been around so long that it’s not mentioned any more? In any regard, it lives!

Discover, Chase Sapphire Preferred, and Chase Freedom all have similar programs. And the one for the Chase Sapphire Preferred, anyway, is up to $500 per item and you have 90 days to return it. A month more and double the protection that Citi offers.

Chase Sapphire Preferred

Chase Sapphire Preferred return protection

However, I couldn’t find much online on the Chase website, so kudos to Citi for making it so easy to find and understand.

Also, apparently, you have to enroll manually for this benefit with Citi – it is not an automatic feature of Citi credit cards. So I wanted to toss it out there in case it might help someone and they’d like to enroll.

Bottom line

Citi has a program that I didn’t know about before today called the 60-Day Return Guarantee.

They’ve kinda hidden under the “Card Benefits” section of the their website, near the bottom. You have to find it and manually enroll to receive the benefit for 1 year for free.

Has anyone else, um, heard of this? Has anyone ever actually used this perk – or something similar offered by another credit card? How was your experience? 

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About Harlan

Just a dude living in Memphis, traveling, and working toward financial independence.

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