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I took two flights on American last week as part of my courier work: IND-ORD and ORD-LGA.
It was booked into K class, which doesn’t earn complimentary upgrades. I arrived at IND a little early and asked to get on the next flight. The agent re-booked me into Y class (as a full fare) for the entire trip back and took four upgrade “stickers” out of my AAdvantage account.
Whatever about the stickers. I knew she was wrong, but loved being re-booked into a higher fare bucket.
Then when I got to ORD, I was actually supposed to fly back to EWR, which I despise. I noticed a shit ton of flights headed for LGA and asked if I could do to SDC onto the next LGA flight. The agent rebooked me (staying in the Y fare bucket), and my upgrade cleared instantly. I flew first class on both segments with instant upgrades both times. Easy peezy (and to LGA).
I knew they should’ve used three upgrade stickers instead of four. I called the Platinum desk, they answered on the first ring, and gave me back two certs instead of just one – for the trouble – although flying in first was really no trouble at all. I took the certs and enjoyed the upgrades.
All-in-all, loving American’s service. They seem more willing to do more “behind the scenes” stuff for higher tiers than Delta will, and with no cost. Delta is all about the nickeling and dime-ing these days.
Content to stay with American.
Although, I must say, Delta makes it so freaking easy to earn MQMs with credit card spend. Especially with the newest offer to get 20K MQMS with the Platinum Biz card. Damn, that’s nearly Silver right there. But oh well, can’t win ’em all, right? At least American lets you qualify on points instead of just miles – which might end up being my saving grace if LAN keeps pumping out these cheap deals to South America.
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