Bye, Bluebird: My Experience Getting the Serve Card

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Yesterday, after writing the post about how to best manufacture spend post-Vanilla, I went ahead and dumped Bluebird. I’ve heard of many ways people have done it, and the different sequences of opening/closing, and all the conflicting rules about switching from Bluebird to Serve.

Here’s how did it:

  • Applied for a Serve card by following this promo link to get a $50 credit after two direct deposits of $250 or more (I plan to do this with Amazon Payments in May)
  • Yes, WITH my Bluebird account still open
  • Of course I got an “account being reviewed” message because you can’t have a Bluebird and a Serve account at the same time
  • So then I called Bluebird CS to close account
  • Then Serve CS to open the pending account
  • Seconds after I hung up, I got a “Welcome to Serve” email

Some details:

  • I did NOT use the exact same registration information. Address yes, but different email and phone number
  • It took multiple representatives to approve and confirm the account (all sounded outsourced)
  • They gave me zero hassle about it
  • There was no mention of any waiting period
  • But they did tell me I could not have both accounts simultaneously
  • My account had to be manually approved by a CS rep
  • I was on hold for-ev-er. I’m talking nearly two hours!!! I put it on speaker and played Scrabble online – so clear out a chunk of time when you call!



My ridiculous hold time. And, incidentally, the Serve toll-free number.

My ridiculous hold time. And, incidentally, the Serve toll-free number.

Now, when I log into the website, it says I will receive my new Serve card in 7-10 days, at which time I can add payees and do my first load with a credit card.

I plan to try using different cards from different banks to see if I get charged any cash advance fees. I will start with small amounts. Some banks are talked about on Flyertalk, others not. I want to try Chase, Barclays, US Bank, Amex, FIA, and Citi, and Capital One.

I will do a test payment to a CC and to a manually added payee to test out the Bill Pay function (should be the exact same system as Bluebird).

I do not expect this to be the points-generating machine that Bluebird was. I will, however, load up to the maximum each month to pay my rent and a couple of small utility bills. In that regard, I am still earning points on regular bills.

More updates after the card is in hand, activated, and loaded up! Bye, Bluebird.

Also see: this post from Travel with Grant to read about a similar experience converting over.

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Editorial Note: Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. The opinions of the commenters are not necessarily the opinions of this site.

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About Harlan

Just a dude living in Dallas.

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