OUT AND OUT

The Feeling of Travel

March 9, 2013 by Harlan 1 Comment

It occurred to me today as I stepped on Delta metal after being on United and Aeromexico flights the past day or so. It felt right.

There are so many options when it comes to carriers. I think people who travel often should sample a wide variety of them before committing. I’m sort semi-dating American right now though I do like Delta a lot. The feelings I like when I’m on Delta are of being assured, feeling safe, and stepping into an old habit or groove. I feel like I can relax as the MQMs are flowing in. I understand the (arguably shitty) SkyMiles program, and know what I want to use it for (hint: trip to Australia later this year). I know the hubs, the routes, how to wring blood out of a stone AKA book an award flight with them. I dunno, it just felt natural somehow.

That’s the feeling I seek when I travel. That sense of rightness, and of exploration, and of comfort. I know my upgrade chances are always slim with Delta, and I wish that would improve, but I always look forward to the SkyClubs. Delta giveth and Delta taketh away.

On the contrary, being on United metal felt kinda icky to me. It’s a shame because I love Chase Bank so much. Their credit card signup bonuses are the best in the industry. If Chase partnered with Delta, that would be the best-case scenario. But they don’t. They have United. Bleh. I avoid giving them revenue whenever possible. I would really only use them if I were flying free or booking an award on another, better airline. Why don’t I like United?

Just in that same way that Delta jives with me, United just doesn’t. I find the FAs and CSRs to be almost kind of spiteful and vindictive. It’s like there’s this mean streak running through the core of the company and I can’t quite place, but that shows up from time to time. And each time, like yesterday, I’m reminded why I avoid United. Some people love United, and that’s great. Maybe they live in Houston or Chicago, or just really like the service or clubs or destinations.

There are many reasons why people like the things that like. But some of them just can’t be placed.

Am I off here? I love being up in the air. Love it. But more and more lately, I’m becoming very aware of the company I’m sharing the experience with.

I Hope US Airways Doesn’t Ruin American’s Culture

March 8, 2013 by Harlan 4 Comments

Don’t eff this up

Being on a Delta flight today made me realize I’ve quite gotten used to the style of Delta. Everything from the blue seat covers to the logo to the service offered by the flight attendants. There’s a certain no-nonsense, practical attitude that just feels right – it’s what I like most about travel on Delta metal.

That being said, I’ve quite warmed up to American Airlines over the past year. I think their upgrade policies are a lot more lenient than Delta’s, and as an Executive Platinum later this year, I really look forward to putting that to the test. Although it’s a bad comparison, I’ve been Silver Medallion on Delta and have taken all sorts of flights: hub, non-hub, short-haul, mid-haul, direct, etc. Never once have I received an upgrade. Compare that then, with the free upgrade I received on American over Christmas with no status and on a discount economy fare. How did I do it? I asked. Nicely. I’ve tried that with Delta a few times, and they laugh and roll their eyes cuz it ain’t gonna happen.

So, to the point. I’m warming up to American. But the things I see in US Airways, I don’t like at all. I know they have crazy generous routing rules with their Dividend Miles award redemptions, but what about service at a basic level? They feel stingy to me, nickel-and-dimed to death, and the markets they serve are places I don’t consider destinations. If I stick with American instead of Delta, I may connect in Charlotte or Philly every once in a while. I just hope US Airways doesn’t ruin the generous and attentive vibe that American has worked really hard to develop over the past few years.

I love that most of American’s FAs are “career” flight attendants. They run a tight ship, and I like that. They are also eager to serve snacks and meals in biz and first cabins, and overall just feel more open. I really dread Doug Parker stepping in and removing a lot of the things customers have gotten used to, introducing more fees, and overall cheapening the “New American.” I also hope US Airways simply fires all of their phone agents instead of combining them with American’s responsive crew.

Not to say American is all roses. In NYC, it’s a competitive market, obvi, and American loves to fly little regional jets out of LGA and JFK. Why, I’ll never know. They also don’t have a lot of transfer partners (I’m thinking Ultimate Rewards and Membership Rewards here). And their Admirals Clubs are set up to make you spend money, whereas I feel Delta is freer with the booze and snacks. Little things. But it’s the little things that end up mattering the most, right?

I’m cautiously watching from the sidelines as Delta implements a revenue component to their status program, and as American’s will undoubtedly take a few blows when it fully combines with US Airways. It’s not a question of if, it’s one of how much. Until then, I hope the “New American” doesn’t become worse.

I also cannot freaking wait to use Avios on the places US Airways flies. 2014 will certainly be interesting for the FF community.

Trip Report: Aeromexico Economy LAX-GDL

March 8, 2013 by Harlan 1 Comment

First, I need to start this post with a cringe. I cannot STAND LAX. Oh my god. So when I landed at Terminal 7 on United’s flight from DEN, I set about immediately transferring to Terminal 2, where the international departures happen. To do that, I have to completely leave the terminal (bad), go through security again (bad), but didn’t have to recheck my bag thanks to United’s interline baggage policy (very good).

As I wandered through the fog outside LAX toward Terminal 2, I was reminded of why I can’t stand LAX, or LA in general. The airport is poorly designed, it’s literally falling apart, and each new process feels like pulling teeth, which kinda ties into the bad design.

When I arrived at Terminal 2, it was pretty easy to find the Aeromexico desk. I could hear it before it saw it. A cacophony of screaming Spanish. The occupy the old Northwest space. I know so because I could still see where they crossed out Northwest a few years ago and put up Aeromexico.

I waited in a long line to get my boarding pass, and credited the flight to Delta. Since it was a Q-class economy fare, I’ll get full mileage credit. The agent was friendly and efficient, but my god the people. It was a completely full flight.

The gate on the boarding pass read 24A. When I got to the gates, I checked the monitors like always and saw they’d changed it to 28. Fine. When I got there, people were lined up waiting to speak to the gate agents. Gross. Some of them were crying. Like, convulsing crying. Did I miss something? Was the gate change that dramatic? I heard a lot of people bitching about it while waiting in line.

The boarding process was almost comical. There were FAs literally showing people to their seat and stowing away baggage for the customers. First time I’d ever seen that happen. Even still, people were lost and confused. Watching the boarding process in an aircraft always makes me lose faith in humanity.

Aeromexico felt grimy, like they’d never cleaned the planes. The FAs were thorough, modern, and cultured, but the other passengers were like animals. I had three Mexican men in contact with me as they slept, snored, and randomly jerked. I was also the aisle bitch and was bumped CONSTANTLY. Jesus. I am not a big person. It takes effort to hit me. Also, every time someone came down the aisle, they clutched my headrest for dear life, which of course made my whole seat go back. This happened over and over and over. I won’t even mention the quantity of crying babies because you all know how much that thrills me.

The ride to GDL seemed like forever. It finally touched down at 6am. They did that Euro thing where they plop the plane down and make people take a bus to the terminal.

Bus to terminal at GDL

Customs was a breeze. My company hired a broker specifically to get me through customs. All I did was present my declaration and touch a button. Within minutes, I was at the Delta counter receiving my boarding passes to ATL and EWR. After the hellish experience with Aeromexico, and um, I guess I’m now classifying it as hellish, I was thrilled to see those dark blue and brick red kiosks.

Final take on Aeromexico: right up there (down there?) with Alitalia. Wouldn’t be my first choice for travel, in any cabin. Why do all of Delta’s SkyTeam partners SUCK?

Trip Report: Delta Economy GDL-ATL-LGA

March 8, 2013 by Harlan 2 Comments

View of mountains in Guadalajara from GDL

I’m on a roll on this GDL-ATL flight, and can see Texas below me. This flight was exactly what I’ve come to expect from Delta: solid, reliable, easy.

Just sat down on Delta’s GDL-ATL flight

Only bone: they had me in Zone 3 boarding. Really, Delta? I’ve got the card and everything. But other than that, this flight has brought back warm and fuzzy memories after being on United and Aeromexico the past couple of days.

Also, this flight really solidifies Delta Vs. American for me. I like them both equally. Dust, please settle.

Lots of people on here have cute Southern accents and it reminds me of home. Flying out of GDL was gorgeous. Guadalajara looks cute from above, and the mountains and canyons beyond the city were stunning. I wish I could’ve spent more time there.

Over Mexico

Oh! I should give thanks to Amex because I’m using some of my $200 airline credit this year to buy myself a margarita.

I have an evil plan for when I get to ATL. I want to get bumped, get a voucher and put on a flight that instead arrives at JFK. I hate flying into EWR. HATE it. I checked on the Fly Delta app, and my chances are 70/30 at this point that I’ll get bumped. So fingers are crossed.

Will report more from ATL SkyClub, which will be my first time there! Let’s keep this buzz goin’, Deltoid.

Another stamp on the ol’ passport

So I’m safe at sound now and wanted to update on the final flight, ATL-LGA. It was supposed to be to EWR, but I despise that airport and asked the agent the agent at the SkyClub if I could fly into LGA instead. Since the flight to EWR was delayed anyway, the agent was able to put me on the next flight to LGA. Score. Cheaper taxi ride!

Since the flight was in a different terminal, I headed over there to imbibe a drink instead. The SkyClub in Terminal A was HUGE, but man was it packed. I tried to go to the bathroom, and there was a line. The little bathroom only had two stalls, yet the SkyClub is built to accomodate about 200. Stupid. I left and went to the bathroom in the airport, which was actually emptier and had no line, then went to the SkyClub in Terminal T.

A vast improvement. Ample seating and much less crowded. I promptly grabbed a rum and coke and chilled for a sec.

When I fly for over 24 hours then have a drink

It was really nice. I left soon after to go board. The boarding process was easy enough, and I got all settled into seat 29F. After everyone was on, the pilot announced that we’d have to deplane to change aircraft. The whole point of changing my flight was to get to New York sooner, not later. Anyway, after we boarded again, we sat on the tarmac for a while before we departed. Then, a couple of hours later, I was finally home after a long and crazy run out to GDL. The flight was quick, lots of turbulence, and I nodded off a lot. I felt so gross and tired when we finally landed, and hopped right into a taxi.

Back in the snow

I did notice that when I got put onto the LGA flight that the agent knocked off the GDL-ATL segment, so I anticipate having to call about the missing miles and MQMs in a few days. The weather has sucked lately, Mercury is in retrograde, and pretty much all of my flights were delayed. But, I’m back in the NYC and looking forward to my next trip, wherever it may be.

Trip Report: United Economy EWR-DEN-LAX

March 8, 2013 by Harlan 1 Comment

March 6

March 6th started off with a call from Charlie, my boss at the courier company. When I can, I work as an air courier, which has helped me explore many different airlines, airports, aircraft, classes of service, and all sorts of other travel-related minutia.

Charlie’s a lady. She called me at 7:30 – I was off work that day and still asleep. “Can you go to Guadalajara today about 2pm?” she asked. “I’d love to.”

The client was supposed to get back to us my 10am about the 2pm departure, but they didn’t get back to us until 12:30. The next flight to GDL was at 5:10pm on United with a LGA-IAH-GDL itinerary.

Enter Winter Storm Saturn. United decided to cancel the aircraft coming in from IAH that was supposed to take us back, so Charlie had to work her magic to get me to GDL, and ASAP.

She found a EWR-IAH-GDL itinerary out of Newark at 5:30. So, cargo in hand, I drove west in my Hertz rental car toward New Jersey. Due to traffic, the air train, and the freaking Holland Tunnel, I didn’t get to the airport checkin desk until 5:06. I tried every trick in the book. And I do mean every trick.

“Can I upgrade to first?”
“Can I check it at the gate?”
“Is there anything I can do to get on that flight?”

No, no, no said United’s version of a Red Coat. “You are late. The flight is closed.”

I pushed my cart into a corner and called Charlie. I don’t know how the hell she did it, but I am writing this on United flight 270 bound for Denver.

So far, the service has been fine. I was highly unimpressed with the unwillingness of United’s phone and desk agents to do anything about the canceled LGA-IAH trip. The offered to put me on the next flight out, but it would’ve caused me to miss the last flight out of IAH to GDL. I would’ve had to stay overnight. The EWR idea was a good one, but it was half-baked. Getting from LGA to EWR is a project. Driving through Queens, Brooklyn, Manhattan, the Holland Tunnel (deserves its own mention), and down to Newark was brutal, mostly because of the traffic and the wind kicked up by the storm.

The baggage concierge lady was the nicest of the bunch. Security at EWR was surprisingly easy. As soon as I was out, I was literally 50 feet from my gate.

So now I’m on the first flight. Service is what you’d expect from an economy flight – and it’s a very full one too. Very quiet. No babies, thank gods. The seats are narrow and the legroom is wanting, but what can one expect? Charlie usually gets me into biz class, but everything was sold out today, probably due to the domino effect from the storm’s delays.

The connection in DEN is tight, and it’ll be my first time there. I hope my shipment gets checked through alright. The last leg is on Aeromexico and they interline checked the shipment… I know Delta was stopped doing this, but apparently United still does it.

I wonder if I’ll have to change terminals at LAX. Probably, right?

I’m looking forward to seeing what Aeromexico is like. The feeling I got from United today was ill-prepared and very unhelpful. I’m sorry to say, but that’s the overall impression I get from their unempowered employees.

Still, I’m basically on a mileage run to GDL, and will get a nice batch of MileagePlus miles (from the United flights), and a few SkyMiles (from the Aeromexico leg).

Eff it, I’m buying a Heineken. It’s been a long day of driving through Long Island, delays, setbacks, and finally, flights.

Above Denver

March 7

I’m writing this GDL-ATL. Wanted to update about DEN-LAX flight.

EMPTY. I got a whole row to myself. Still had a bit of that slimy United feeling that I generally dislike. There was also a screaming baby who was so loud I didn’t know babies could even be that loud. Also lots of trashy LA people, of course. Despite the loud babies (yes, plural), I managed to get to the REM cycle. I found myself wanting another round of the cycle. But alas, the time to touch down at LAX came much too soon.

Luckily, the gate to LAX when I got out at DEN was just two down. I grabbed a bottle of water and a sandwich, and before I knew it was boarding again.

First thing I did when I got to LAX: cringed. That West Coast vibe just doesn’t do this New Yorker good.

Dying

Next up: LAX-GDL on Aeromexico.

Why I Don’t Care About SPG Starpoints

March 8, 2013 by Harlan 12 Comments

Don’t give a!

I fully admit I’m a rookie at best with miles and points collecting, but I’ve never understood the allure of Starpoints.

In theory, they are like a rare, valuable currency that can get one access to a variety of different airlines and hotel locations. But in practice, are they worth it?

Starcrap

The best signup bonus I’ve ever seen for the SPG Card is 30,000 Starpoints, which translates to 35,000 miles of a whole lot of different airlines. The signup bonus is great, and so is the flexibility. But there are a couple of things about the card that have also irked me. Read More

Dilemma of the Day: Which Caribbean Island?

March 6, 2013 by Harlan 4 Comments

a blue water with islands in the background with Virgin Islands National Park in the background

St. John, USVI

Just what the subject says. As part of the signup bonus for the shiny new British Airways Visa Signature that I got during my recent App-O-Rama, I will soon get at least 75,000 Avios – and hopefully 100,000 Avios. They’re great for short hops or some mid-haul jaunts under 1150 miles. The caveat is that they can only be used on places where Oneworld has routes. So no Philadelphia, no Burlington, no Portland (Maine), no Albany… surprising, right? But then I pulled up the American Airlines route map and the British Airways Avios Calculator to see where all I could go on the East Coast. My eyes drifted toward the equator, and I saw St. Thomas, St. Croix, St. Maarten, St. Kitts, and St. John just sitting there all lined up like a row of temptresses.

For 20,000 Avios R/T in economy, American will fly me to:

St. Thomas (STT)
St. Maarten (SXM)
St. Kitts (SKB)

But NOT St. Croix (and St. John doesn’t have an airport). I haven’t experiment with other islands yet, but I did notice it was the same rate to Cancun, though I’m not really interested in going there. Even though it’s not a short- or mid-haul, 20K R/T to visit the Caribbean from New York is pretty good, right? And it’s much less points the further south you start out from. Which brings me to my dilemma. Which Caribbean island should I visit first? I’ve been to none of them and don’t know where to start. I know they’re all probably amazing, but which one is best for a beginner? The research continues, into the islands as well as into the value of Avios. I’d love to go sometime between April and June.

This redemption really got the thinking when I saw it, so I thought I’d share. It might be old news to some, but sure brought a warm feeling to imagine those bright, sandy beaches. Really liking Avios right about now. And open to ideas!

Staples Update: Order Cleared, Rebate Still Pending

March 5, 2013 by Harlan Leave A Comment

Staples called me today to confirm the validity of my order of 10 three-user Kaspresky Anti-Virus software downloads. It was from a 902 area code, which is Nova Scotia. The guy from Staples made me verify my name, address, and email. He said that because of the popularity of the deal, they were calling to confirm that the orders were legitimate. While I was on the phone with him, I refreshed the Orders page on the Staples site, and my order status changed from “Researching” to “Transmitted for fulfillment.”

I don’t need the software, but I did receive the download codes as soon as I hung up the phone. So the first part is over, that being the order clearing through Staples and my bank (Citi, in this case). The next step is to get the rebates processed and in hand. Wonder how long that’ll take… As soon as I get the check, I’d like to look into donating and/or selling the software. It would be my first time to actually profit from a deal in both points and cash.

Will update when the rebate status changes. Hope it isn’t a protracted process like the Thanksgiving Kaspresky deal.

My Experience with Alitalia

March 5, 2013 by Harlan 6 Comments

Where to even begin?

My experience with Alitalia was the worst I’ve ever had with an airline. They’re uncommunicative, highly unhelpful, and their website is a complete disaster.

Let’s start at the beginning.

I found a really great deal of a ticket – only $281 with a promo code that I used on Alitalia’s Japanese website.

Cheap ticket to Madrid!

The code was valid on any fare. However, the best deal was to go to Madrid. I’d never been to Madrid and had always wanted to. I used Google Chrome to convert the Japanese text to English, plugged in the code, and got $315 off the fare. It went through after some coaxing. Amex converted the Yen to US dollars, and the total came to $281. Shortly after, I received a confirmation email with a ticket number.

Then, I got this email on the 21st:

Then, on the 22nd, I got this email:

Rejected purchase

I figured the deal was off and forgot about it until I received another email on the 25th:

Shortly after, I received my itinerary. Great. I was booked for Madrid. Those few days in waiting were very “will they or won’t they” – and I honestly thought they wouldn’t honor the fare. So when they did, I wanted to verify that the reservation was in their system.

alitalia.com is a piece of you-know-what. The only way to view the reservation, I found after a lot of Googling, was to use the Russian website – alitalia.ru, which I had to translate from Russia into English. Sure enough, my reservation was there. February 1-5. Yay. I booked a cute room in Chueca, Madrid’s gay district, through Airbnb.

All was good for a few months. November and December passed, and I thought I was still on for my February trip to Madrid. On January 21st, I received this communication:

They canceled my flight on the 5th

Great. Canceled flight. So I called them to get onto another flight on the 5th. Nothing. But I could get on a flight on the 4th, which meant I’d have to cut short my first trip to Spain, and update my Airbnb reservation. I only got $5 back after paying the change fee, and Alitalia put me on a flight on the 4th instead. Fine.

All went as planned on the departure, thank god, because after so much back and forth I already swore I’d never take Alitalia ever again. Their CSRs are like freaking robots. Talking to them is like pressing a button on a phone menu. They don’t listen. They just repeat the same statements over and over. Oh, it’s worth mentioning that the number I called them on isn’t listed on their website. That would be too easy. I had to Google around to get that too. No reservation on their main website, no number to call them on, random flight changes, and a less than accommodating bunch of CSRs. I even hung up and called back a few times. It’s like they’re all brainwashed.

I had a great time in Madrid, and on my last night there, the 3rd, was getting ready to for my 7am flight the next morning. Until I got an email at MIDNIGHT that Alitalia had pushed back the second leg of my trip, FCO-JFK, by five hours. Which meant my layover in FCO, a total shithole of an airport, would be over nine hours.

I called them and asked if I could tighten up the connections in any way. Maybe connect in Milan, or Miami instead of Rome? No. No, no, no. I tried to check their flight schedules on the website, which simply doesn’t function. BUT, it did work on their mobile app. I took a few screenshots and called back again with another plan.

Could I at least fly out of Madrid a little later? The agent gasped like it was the most brilliant idea she’d ever heard. What a moron. She put me on a 12pm flight instead, which meant I could sleep in a bit. How shady to do something like that the night before an early flight, when I was planning on getting only a few hours of sleep anyway.

By that time, I was most unhappy to be taking Alitalia back to JFK. The airline is garbage. And they’re supposedly the 8th largest carrier in the world and Italy’s premier airline? Between Alitalia and FCO, color me extremely unimpressed with Italy’s aviation experiments. Regarding Alitalia: between the terrible agents, multiple canceled/delayed flights, last-minute communication, back-and-forth on whether I even had a ticket or not, and the piece-of-$#!+ international websites, I will avoid this airline at all cost. If you ever have to fly with them, be very wary. You’ll have to check in on them a lot. And even then, expect a lot of red tape to get clear answers. Very customer UNfriendly.

When I think about it all now, it makes me cringe. I’d honestly be surprised if anyone’s had a positive experience with them. Did anyone else get in on this fare deal? How was the service?

At least I credited it to Delta and got a nice batch of MQMs out of it. In fact, when I got back, I found out it had bumped me into Silver Medallion status. Small wins. Small wins.

MTA Fare Hikes Are Killing NYC

March 4, 2013 by Harlan Leave A Comment

Argh, the lovely and esteemed MTA has once again raised fares on the subways of NYC. I usually by a weekly because I don’t get enough value out of a monthly. When I went to refill my weekly card before hopping on the F Train today, I noticed a whole slew of new info screens at the machines. My $29 MetroCard was now $30. Overnight. Thank god I get 2 points/dollar with my Chase Sapphire Preferred card.

New fares! Don’t like ’em? Go kill yourself.

It’s also an extra $1 if you want a brand new card (or you can swap in an old one for free). I sometimes get a new card because the magnetism on the card wears off after a while, meaning you have to go talk to one of the agents in the little booth. This is always a debilitating experience, because they:

1. Glare at you like you’re the most annoying person in the world

2. Move as slow as possible, even, and especially if, a train is pulling into the station

3. Hate to be useful, preferring to look bored and annoyed

4. Berate you if you make any indication that you are in a hurry (which everyone always is)

Poor tourists

I can’t say I’m surprised by the newest round of hikes, but the MTA is killing NYC. It’s little things like this that are slowly chipping away at my willingness to continue living in this corrupt, overcrowded, but insanely fun and cultural city. My love/hate relationship with New York is already pretty extreme. This just exacerbates it way more.

The newest round of hikes is especially rough for Long Islanders, and for any of the B&T (Bridge & Tunnel) commuters because LIRR and bridge tolls are more expensive, too. So in the future, when you want to visit New York, it’s going to cost you more to get around. After a while, they’re going to price all the tourists, and eventually the residents, out – one little annoying overpriced fee at a time. The “green” fee – $1 for a new card – is, for me, the worst. What a crock of shit.

Happy travels? Yeah, right. Have you been on a piss-smelling, packed-like-sardines, frequently rerouted MTA train lately? Wait till 2015! More hikes on the way. I hope to be long gone by then. Thanks, MTA, for slowly killing NYC.

Trip Report: Madrid 2013

March 3, 2013 by Harlan 1 Comment

I went to Madrid February 1-4, 2013.

Booking Madrid

The ticket was only $281 R/T in economy thanks to an awesome deal described in this post from The Points Guy. I was actually in the middle of putting together The Points Game guide, so this was a real opportunity to put some of the things I’d learned from the blogs into practice.

The currency conversion came to $281

I bought the ticket for a number of reasons:

As a Silver Medallion on Delta, I was entitled to a 25% RDM bonus
The itinerary was JFK-FCO-MAD-FCO-JFK – over 10K MQMs and nearly 13K RDMs
The end result was 2 cents/mile – a screaming deal

Multiply this times two – I credited the flights to Delta’s SkyMiles program

I paid for the ticket with a no-foreign-transaction-fee credit card (my Amex Platinum Card) since I had a credit with them after bitching for a solid week in September.

And I’d always wanted to visit Spain. You can’t beat a $281 R/T ticket that comes with ~13K RDMs. It would also be my first chance to utilize my Global Entry (coming back to JFK) that I got through the Amex Platinum Card.

Departure

Looky What I Just Got

March 3, 2013 by Harlan Leave A Comment

So it’s official. I’m FO on Delta.

Deciding where I want to place my airline allegiance. Should have American Platinum or even Executive Platinum status by the end of May. 2013 will definitely see a lot of programs get a good shake out. It’s definitely between Delta and American. Waiting for the dust to settle a bit before I commit to either, though.