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Picking up the rental car was a nightmare, but once on the road, I was at the Hyatt House Dallas/Uptown in about 25 minutes.
The parking garage is beyond a gate where you have to swipe your room key, and there are maybe 4 parking spots outside the hotel, as it’s located off a major thoroughfare (Harry Hines Boulevard), which, if there are more than a few people checking in, creates a huge, annoying queue.
Thankfully, I got a spot, grabbed my wallet, and headed to checkin/get a room key within a couple of minutes.
Checkin and arrival
After flying and driving, it hit me that I was super thirsty once I saw the water for sale near the checkin desk.
The desk agent greeted me warmly, and quickly found my reservation.
He acknowledge my Hyatt Platinum elite status, which is completely useless except for random scenarios like this checkin.
I didn’t know parking was an extra $14 a day, and had a 3-night stay… an extra $42.
For some reason, I thought it would be included as the hotel isn’t in downtown Dallas or in a particularly clogged area. Whatever, I asked if he could add it to my Chase Hyatt card along with… abottleofwaterI’msothirsty.
He validated my parking, gave me a room key, and said there would be no charge for the parking, and to enjoy the water. In fact, he gave me another bottle to take to the room!
I was bowled over by the gesture after getting through a flight and driving and parking and finding the place. It was very kind, and I was grateful. It really is the little things.
So, checkin could not have not any smoother. And the gracious service from checkin continued through the entire stay.
Everyone, from the cleaning staff to the bartenders to the other desk agents were attentive and professional the entire time.