I originally found this trip on The Flight Deal for $352 a person from NYC all the way to ANC. I’d just gotten the Citi AAdvantage Select American Express and it came with a $150 statement credit after buying my first American flight. I got two tickets, which came to $704, then was reduced to $554, or about 3 cents per mile – not only would I get to see Alaska for the first time, but that price was positively mileage run-worthy. Not to mention that I’d accrue nearly 20K AAdvantage miles in the process since I get a 100% mileage bonus for being Platinum, which I value at around $400. Schweeet!
I held out hope that some twist of fate would land me an upgrade. But the day before, I checked out the first class cabin, and all the seats were already taken. Well.
Getting to La Guardia was easy enough via taxi, and once there, I breezed through security thanks to Pre-Check. GOD I love Pre-Check! There was no one in the line and it took literally 20 seconds. Right beyond security was the Admirals Club, and a few gates down was D6, our departure gate. We headed up to the Admirals Club using my American Express Platinum Card, had a few drinks and snacks, and I played a little Scrabble (my newest addiction). I didn’t take pictures. It was nearly empty and seating was easy to find. We got an entire huge room all to ourselves with a view of American planes on the tarmac. With that view, a rum & coke, and a game of Scrabble in front of me, I was in heaven.
When boarding rolled around, we went to the gate and I boarded with the other Platinums. It was one of the new planes in the livery, a 737-800 with the controversial new paint job. The first class cabin had 16 seats, but they really were all taken. I guess LGA-DFW (both American hubs) is a popular route. I had seat 8A, at the front – a Main Cabin ExtrAA seat. They advertise it as having more legroom and being more comfortable somehow, but I really didn’t see what the big deal was. I liked being closer to the door… I thought it came with a free premium beverage or something. Nope. They charged me for my white wine and I got one of their “hand made” sandwiches, which was actually pretty good, if a bit messy. They need to work on their packaging/presentation for that. And throw in a free drink to assuage the shame after walking through first class.
Anyway, we sat down and waited to take off. And waited. And then the A/C had to be fixed. Uh oh. TripIt Pro (which I got for free with my Barclay Arrivalcard) sent me an alert that we wouldn’t arrive to Dallas until 3:35. My flight to ANC was at 3:25. Fuck. I immediately researched alternate routes from DFW-LAX-ANC and DFW-PDX-ANC. There was hope, but I’d be getting in several hours late. So…
I tweeted to @AmericanAir.
I told them in advance that I was worried about missing my connection. Before I left LGA, while still on the plane, they wrote me back and said they’d monitor my flight and have me rebooked on the next flights heading to ANC by the time I landed. At that point I was already blown away. Anxious to leave, but soothed knowing I had options. And that’s what really felt the best. Knowing that it would be taken care of.
But then, the maintenance guys were able to quickly fix the problem and we pushed off. Even still, the connection would be tight at just 23 minutes. I feared I’d have to run all the way through Terminal C from gate 36 to 2.
The flight was nice enough. Pretty quick, smooth. Thoughts about “Main Cabin Extra” are above. We got to the gate and I leapt out like a gazelle ready to run. Someone called my name as soon as I walked off the jetway. It was a lady from American, standing in front of a cart. WHAT?! She hugged me, and told me to hop in and DROVE US TO THE GATE. I was blown away by this level of service. She said she recognized me from my Twitter picture and had been contacted about the tight connection. If we missed it, she had backup flights ready to go. Amazing, amazing, amazing.
We pulled up to C2 just as boarding began. Even with no upgrades, I was stunned at the level of service and professionalism American showed me today. Me, a lowly Platinum!
So now I’m on flight 279 to ANC on an old Boeing 757. Man, you can really tell this plane has seen better days. It’s got the old first class cabin, but I’ve got a great seat with tons of legroom – seat 10F – again, in Main Cabin Extra. And we’re flying over the Rockies right now. It’s gorgeous. And my birthday is in just a few days. Maybe I can convince American to upgrade me on the flight home. 🙂 I must say, I do like the new planes a lot better than the older ones.
But wow. I am just so very impressed with American right now. Would Delta have done this? That’s what I keep asking myself. But it doesn’t matter now. I’m resolved to keep flying American. I want to be a Million Miler and everything. And EXP next year. This trip to ANC puts me about 10K closer. Now if I could only repeat it nine more times.
Big kudos and thanks to American. They transformed a potentially stressful trip into a great customer service experience. As I heard EXPs being thanked, I wanted to be one of them. Soon enough. Wish I’d gotten in on that promo they had up for a few hours. With my upcoming trip to Santiago and Mexico City, I would’ve been a shoe-in. But that was a fluke. Small moves, small moves.