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There are so many options when it comes to carriers. I think people who travel often should sample a wide variety of them before committing. I’m sort semi-dating American right now though I do like Delta a lot. The feelings I like when I’m on Delta are of being assured, feeling safe, and stepping into an old habit or groove. I feel like I can relax as the MQMs are flowing in. I understand the (arguably shitty) SkyMiles program, and know what I want to use it for (hint: trip to Australia later this year). I know the hubs, the routes, how to wring blood out of a stone AKA book an award flight with them. I dunno, it just felt natural somehow.
That’s the feeling I seek when I travel. That sense of rightness, and of exploration, and of comfort. I know my upgrade chances are always slim with Delta, and I wish that would improve, but I always look forward to the SkyClubs. Delta giveth and Delta taketh away.
On the contrary, being on United metal felt kinda icky to me. It’s a shame because I love Chase Bank so much. Their credit card signup bonuses are the best in the industry. If Chase partnered with Delta, that would be the best-case scenario. But they don’t. They have United. Bleh. I avoid giving them revenue whenever possible. I would really only use them if I were flying free or booking an award on another, better airline. Why don’t I like United?
Just in that same way that Delta jives with me, United just doesn’t. I find the FAs and CSRs to be almost kind of spiteful and vindictive. It’s like there’s this mean streak running through the core of the company and I can’t quite place, but that shows up from time to time. And each time, like yesterday, I’m reminded why I avoid United. Some people love United, and that’s great. Maybe they live in Houston or Chicago, or just really like the service or clubs or destinations.
There are many reasons why people like the things that like. But some of them just can’t be placed.
Am I off here? I love being up in the air. Love it. But more and more lately, I’m becoming very aware of the company I’m sharing the experience with.
Editorial Note: Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.