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List of Changes to American in the AA/US Airways Merger

by Harlan Leave A Comment

DisAAdvantage

This is mostly for my own benefit, just because I want to keep track of everything that is happening with American during their merger with US Airways.

I will continue to update this post (though hopefully not frequently…).

Note: I do not really care about the US Airways side of things, only how they affect American.

On April 8, 2014 (with no advance notice):

  • American has eliminated distance-based Oneworld Explorer awards
  • American has eliminated stopovers at the North American “gateway” city on AAdvantage awards
  • American has created multiple tiers of AAdvantage standard award levels
  • AAdvantage Gold members and Dividend Miles Platinum and Gold members will receive one fewer free checked bag. American Executive Platinums still get 3 free checked bags and Platinums get two. Golds now get only one
  • Flights to and from South America won’t have second bag charges
  • Full fare tickets and AAnytime awards do not get free checked bags
  • Phone ticketing fee increased to $35 from $25

(Hopefully not) To be continued…

Rolling with the punches (Or, Et tu, American?)

by Harlan 3 Comments

Update: American’s shitty response when I tweeted this post:

Did you feel it this morning? The quake that rippled through the blogs regarding American’s sudden overhaul of award redemptions? They also eliminated the beloved Oneworld Explorer Award AND stopovers at North American “gateway” cities – two features I really loved about the AAdvantage program. It’s a veritable mAAsacre.

I have to admit, I was really down about it. I don’t really care about the new five-tired award redemption system. I only ever booked SAAver awards anyway. The others are pure capacity controls, nothing more.

I was really looking forward to booking an Explorer Award in the near future. American recently introduced an unprecedented 100K bonus on the Executive AAdvantage card, which was enough, or nearly enough, to book a decent Explorer Award. I know a lot of people were looking into it and beginning to plan one of their own, including me.

And now, overnight, it’s gone. No advance notice. No, “hey you might want to book this soon”. Just a complete, unannounced overhaul.

The other thorn was the elimination of the free one-way that you could tack onto an award redemption. I was planning on doing that too, to get back from Oktoberfest, then onward to somewhere else. Now, the “somewhere else” prices as a completely separate award.

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I Hope US Airways Doesn’t Ruin American’s Culture

by Harlan 4 Comments

Don't eff this up

Don’t eff this up

Being on a Delta flight today made me realize I’ve quite gotten used to the style of Delta. Everything from the blue seat covers to the logo to the service offered by the flight attendants. There’s a certain no-nonsense, practical attitude that just feels right – it’s what I like most about travel on Delta metal.

That being said, I’ve quite warmed up to American Airlines over the past year. I think their upgrade policies are a lot more lenient than Delta’s, and as an Executive Platinum later this year, I really look forward to putting that to the test. Although it’s a bad comparison, I’ve been Silver Medallion on Delta and have taken all sorts of flights: hub, non-hub, short-haul, mid-haul, direct, etc. Never once have I received an upgrade. Compare that then, with the free upgrade I received on American over Christmas with no status and on a discount economy fare. How did I do it? I asked. Nicely. I’ve tried that with Delta a few times, and they laugh and roll their eyes cuz it ain’t gonna happen.

So, to the point. I’m warming up to American. But the things I see in US Airways, I don’t like at all. I know they have crazy generous routing rules with their Dividend Miles award redemptions, but what about service at a basic level? They feel stingy to me, nickel-and-dimed to death, and the markets they serve are places I don’t consider destinations. If I stick with American instead of Delta, I may connect in Charlotte or Philly every once in a while. I just hope US Airways doesn’t ruin the generous and attentive vibe that American has worked really hard to develop over the past few years.

I love that most of American’s FAs are “career” flight attendants. They run a tight ship, and I like that. They are also eager to serve snacks and meals in biz and first cabins, and overall just feel more open. I really dread Doug Parker stepping in and removing a lot of the things customers have gotten used to, introducing more fees, and overall cheapening the “New American.” I also hope US Airways simply fires all of their phone agents instead of combining them with American’s responsive crew.

Not to say American is all roses. In NYC, it’s a competitive market, obvi, and American loves to fly little regional jets out of LGA and JFK. Why, I’ll never know. They also don’t have a lot of transfer partners (I’m thinking Ultimate Rewards and Membership Rewards here). And their Admirals Clubs are set up to make you spend money, whereas I feel Delta is freer with the booze and snacks. Little things. But it’s the little things that end up mattering the most, right?

I’m cautiously watching from the sidelines as Delta implements a revenue component to their status program, and as American’s will undoubtedly take a few blows when it fully combines with US Airways. It’s not a question of if, it’s one of how much. Until then, I hope the “New American” doesn’t become worse.

I also cannot freaking wait to use Avios on the places US Airways flies. 2014 will certainly be interesting for the FF community.