I Hope US Airways Doesn’t Ruin American’s Culture

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Don't eff this up

Don’t eff this up

Being on a Delta flight today made me realize I’ve quite gotten used to the style of Delta. Everything from the blue seat covers to the logo to the service offered by the flight attendants. There’s a certain no-nonsense, practical attitude that just feels right – it’s what I like most about travel on Delta metal.

That being said, I’ve quite warmed up to American Airlines over the past year. I think their upgrade policies are a lot more lenient than Delta’s, and as an Executive Platinum later this year, I really look forward to putting that to the test. Although it’s a bad comparison, I’ve been Silver Medallion on Delta and have taken all sorts of flights: hub, non-hub, short-haul, mid-haul, direct, etc. Never once have I received an upgrade. Compare that then, with the free upgrade I received on American over Christmas with no status and on a discount economy fare. How did I do it? I asked. Nicely. I’ve tried that with Delta a few times, and they laugh and roll their eyes cuz it ain’t gonna happen.

So, to the point. I’m warming up to American. But the things I see in US Airways, I don’t like at all. I know they have crazy generous routing rules with their Dividend Miles award redemptions, but what about service at a basic level? They feel stingy to me, nickel-and-dimed to death, and the markets they serve are places I don’t consider destinations. If I stick with American instead of Delta, I may connect in Charlotte or Philly every once in a while. I just hope US Airways doesn’t ruin the generous and attentive vibe that American has worked really hard to develop over the past few years.

I love that most of American’s FAs are “career” flight attendants. They run a tight ship, and I like that. They are also eager to serve snacks and meals in biz and first cabins, and overall just feel more open. I really dread Doug Parker stepping in and removing a lot of the things customers have gotten used to, introducing more fees, and overall cheapening the “New American.” I also hope US Airways simply fires all of their phone agents instead of combining them with American’s responsive crew.

Not to say American is all roses. In NYC, it’s a competitive market, obvi, and American loves to fly little regional jets out of LGA and JFK. Why, I’ll never know. They also don’t have a lot of transfer partners (I’m thinking Ultimate Rewards and Membership Rewards here). And their Admirals Clubs are set up to make you spend money, whereas I feel Delta is freer with the booze and snacks. Little things. But it’s the little things that end up mattering the most, right?

I’m cautiously watching from the sidelines as Delta implements a revenue component to their status program, and as American’s will undoubtedly take a few blows when it fully combines with US Airways. It’s not a question of if, it’s one of how much. Until then, I hope the “New American” doesn’t become worse.

I also cannot freaking wait to use Avios on the places US Airways flies. 2014 will certainly be interesting for the FF community.

Editorial Note: Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

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About Harlan

Just a dude living in Dallas.

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  1. […] Anyway, thinking of all these wonderful options, including an award redemption Delta could never touch, makes me think about what I want for myself in the future. I did slash do like Delta, but I can feel myself starting to sing a new tune. After my upcoming trips, there will be a few really fierce trip reports… then more comparisons. The only wild card here in US freaking Airways. I said it one and I’ll say it again: I Hope US Airways Doesn’t Ruin American’s Culture. […]

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