Monthly Archives

Monthly Archives for October 2013.

Bitcasa: A Review

by Harlan Leave A Comment

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What is Bitcasa?

Bitcasa is a service that aims to eliminate external (and to some extent, internal) hard drives from people’s lives. It is a cloud-based storage solution that boasts unlimited storage. Wow. That’s quite a claim.

I found Bitcasa after my latest round of hard drive failure. I thought, there has GOT to be a better way of doing this. A few Google searches later, I found Bitcasa.

And I’m so glad I did. They give you 10GB free just for signing up – enough to back up most phones! I downloaded a program file, and within a few minutes, had it all set up on my Macbook Pro.

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Dear Amex: DIAF!

by Harlan 2 Comments

DIAF!

Words cannot explain the hateration I feel for this company right now.

I often reference how I’ve been jipped out of numerous signup bonuses. Now a card I never applied for (the Platinum Card) is due for renewal with its hefty $450 a year. I DO use the benefits. All the time. I love being SPG gold, visit the airport lounges often, got free Global Entry, and have booked hotels through Fine Hotels & Resorts. I love flashing that little Platinum Card or Priority Pass Select Card and getting into the lounges, and very much look forward the new Centurion Lounge on an upcoming flight to DFW. In short, I get more than $450 of value out of this card each year.

So I was curious when they sent me an email to call a “special number” to call. In short, in said:

Please call us at 1-800-452-3944 from 8am to 11pm ET Monday–Sunday to discuss how you can get more value from American Express.  This special phone number is available exclusively for select Platinum Card® members like you.

I called them and told them how bitter I was for always getting screwed out of signup bonuses. I explained to the agent that I’d missed out on 150,000 Membership Rewards points (100,000 for Platinum and 50,000 for PRG). She checked and said she could offer me 6,000 points as consolation. 6,000? I asked her. 6,000, she confirmed. Which is basically nothing. That’s IT?! I asked her. “I’m very sorry. That’s all I’m authorized to offer you at this time.”

So I basically told her to fuck off (I didn’t cuss at her FYI – just said that was a terrible offer and hung up).

Flash forward to today. I was researching how to book ANA partner flights for a post about using Membership Rewards points, but couldn’t get the option to “activate” on the ANA site because I had a zero balance. I’ll transfer over some MR points, I thought. But I only have about 8,000 of them. The minimum transfer is 1,000 points, so I would’ve lost 1/8 of them just to access ANA bookings. Then I thought, maybe they’ll still give me those 6,000 points.

I called them again, explained it all again. The agent said there’s no record of any of that in my account, but that she’d “make a note.” So there’s nothing you can do?, I asked. Nothing, she replied. I sighed. And thought how much I fucking hate Amex. And how many “notes” there must be on my account because they are somehow NEVER able to help me or provide good customer service. Then I hung up on her.

I know people LOVE Amex and the Membership Rewards program. I do love my accidental Platinum Card, although I feel like it’s a stepchild I never wanted that is actually pretty awesome. And the MR program has its sweets spots, to be sure. But I’d much rather deal with, talk to, redeem, earn, use Ultimate Rewards points – any day. Amex, from my POV, is a seriously lagging and regressive organization that is resting on their laurels is a huge way. Their cards are expensive, their points are “meh” (to me), the customer service is beyond lousy (I love that word), and they got rid of their shopping portal, making it that much harder to earn MR points. Compare that to Chase: reasonable annual fees, valuable points currency, AMAZING customer service, great shopping portal…

OK, ending rant now. Hope this was useful or constructive in some way… to someone… Continuing to think Amex should DIAF… *sighz*

If you can have only one credit card, which one should it be?

by Harlan Leave A Comment

For points and miles addicts like us, posing a question like this is not only highly speculative, but nearly impossible. But let’s give this a shot: if you can have only ONE credit card, which one should it be?

It Depends On Your Goals

This first step to whittling down the huge assortment of cards is to honestly assess your own travel goals. Don’t think about upcoming trips, but the trips you want to take in the future. This will be the foundation for the ONE credit card you should pick.

Do you like long-haul travel in premium cabins? More focused on visiting family and friends domestically? Maybe your company pays for your airfare and you value hotel accommodations more highly than free (or really cheap) flights. Or, maybe you like to take cruises or trains to travel. These are all things to consider. How do you like to travel?

Long-term benefits

Some cards have great signup bonuses, but terrible ongoing benefits. This is another factor to consider in the quest to choose just one card. I’d throw out any card that doesn’t give some kind of ongoing value. The Citi® Platinum Select® / AAdvantage® World MasterCard®, for example, gives a 10% rebate on redeemed miles each year, up to 10,000 miles. 10,000 AAdvantage miles is worth ~$200 – well worth keeping the card for despite its $85 annual fee. The Chase Hyatt card gives cardmembers a free anniversary night in a Category 1-4 hotel. Similarly, the Chase Priority Club Visa offers a free night annually at any IHG hotel. Considering the annual fee is only $49 a year, keeping this card would be a no-brainer. 

Points currencies

There are three basic types of points currencies: some cards generate miles in one program while others offer points that transfer to a variety of programs. Still others feature fixed-value points: you’ll get the exact same redemption rate every time. This can be beneficial because you’ll know what to expect every time. Points or miles that are part of an airline or hotel program can devalue at any time, so storing them isn’t a good long-term strategy. Mileage accounts should be filled up for specific redemptions, then emptied (earn ‘n’ burn) – not treated as a savings account.

You should consider which points currency you’d like to accrue. Are you super loyal to one program? Prefer flexibility? Or maybe you just want to know exactly what you’re getting every single time. This question is right in line with considering travel goals. Which one points or miles currency will fit your travel goals the best?

Break It Down Even More

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Maximizing Free Night Awards With the Club Carlson Visa Signature

by Harlan 1 Comment

Club Carlson is still a relatively new hotel points earning program, but they kicked it off right with a couple of generous promotions. First was the 50,000 points from one stay promotion. Then, they ran a triple points promotion on top of the standard 20 points per dollar. Then it got even better.

Many of us were already sitting on hundreds of thousands of Club Carlson points when they announced the debut of the Club Carlson Visa Signature card. Like most hotel-branded credit cards, it offers a signup bonus and a status bump in the program.

This card also adds a unique perk: a free award night when you book two or more nights.

Yes, this means that you can get a two night stay for the price of one. A Radisson Blu in Paris or London goes from being 50,000 points for one night to 50,000 points for two nights. Getting the card was a no-brainer. I added points to my already large stash and doubled their value.

Here, we’ll go over strategies and how to use and book the free night award. Read More

Getting to Europe on points: Ultimate Rewards Vs. Membership Rewards

by Harlan Leave A Comment

[This post is meant as an broad overview, not an in-depth look into each individual program.]

When it comes to traveling to Europe, which points program has better offerings: Ultimate Rewards or Membership Rewards?

Let’s compare redemptions popular European destinations to see which one comes out on top.

Before we begin though, let’s assume we want the best value for our money overall (points or miles + surcharges) and we want to fly in economy. Here are each program’s airline transfer partners that fly to Europe.

Ultimate Rewards: 

British Airways and United are the front runners here.

Membership Rewards: 

Now to the good stuff!

Paris

I picked Paris because it’s a pretty common European destination. What’s availability like with Ultimate Rewards and Membership Rewards partners?

With Ultimate Rewards:

Go ahead and throw out Virgin Atlantic since they don’t fly to Paris (they’d be great if we wanted to go to London). Throw out British Airways unless you want to pay the fuel surcharges they impose. The best option in this program for this redemption is United, by far.

Yellow and green means lots of space on United + partners!

Yellow and green means lots of space on United + partners!

 

30K miles + $77 to get to Paris one way

30K miles + $77 to get to Paris on outbound

 

CDG-JFK-United-Price

30,000 miles + $88 to fly back on Air Canada with a stop in YUL

United-Paris-Final

Final price: 60,000 miles + $166

I like how United always shows how much an itinerary would have cost if purchased. I like to always make sure I’m getting at least 2 cents of value out of each points. This redemption meets that criteria at 2.5 cents/point. Not much over, but if I really wanted to take this trip, I’d feel good about redeeming at the given rate.

With Membership Rewards:

So many choices: Delta, Aeroplan, ANA, Iberia… this could go a number of different ways.

We can go ahead and throw out Delta. Their new award chart recently devalued and would now costs 60,000 miles. Not bad, same as United, but we can do better.

Aeroplan offers flights in economy for 60,000 miles round-trip, too, but their fuel surcharges can be prohibitive. Throw them out, too.

a screenshot of a graph

Aeroplan award chart (the OLD one – US-Europe is still current, though)

That leaves ANA and Flying Blue, the program of… Air France. Logic would lead you to believe that Air France would be the best way to get to Paris, right? Let’s narrow this down a bit more.

50,000 miles on Air France with Flying Blue

50,000 miles on Air France with Flying Blue

 

Sounds pretty reasonable!

50,000 miles + $257

50,000 miles + $257

 

Alright, 50,000 miles + $257 isn’t terrible. At this point, it’s between Air France and United, with its price of 60,000 miles + $166. Is it worth it to pay $91 to keep 10,000 Ultimate Rewards points? Since 10,000 Ultimate Rewards points are worth .02 each, or $200, the answer is YES. Air France (Membership Rewards) is winning!

Can ANA have a come-from-behind victory? Even if not, Membership Rewards is the way to go here.

ANA has a distance-based reward award. JFK-CDG is 3,635 miles.

ANA Award Chart

ANA Award Chart

 

We can see JFK-CDG would be just 22,000 miles each way, or 44,000 round-trip, already saving 6,000 Membership Rewards points over Air France’s 50,000 miles. ANA does NOT charge fuel surcharges on US Airways flights, so for 44,000 miles and a small copay, you could be on your way to Paris!

WINNER: Membership Rewards

Bottom line:

With Ultimate Rewards, the best award redemption we could find was on United for 60,000 UR points. With Membership Rewards, the best award we could find was on ANA for 44,000 MR points. By flying on Star Alliance partners through ANA, we save ourselves 16,000 points, which is pretty nice!

This is only ONE example of potentially hundreds. It all depends on availability, surcharges, and your own personal preferences. This example goes to show that it’s good to have a few different points currencies for all the various award tickets that are out there. As always, do what makes me most sense for you and be sure to really dig into the details of your preferred program as there are always little tricks and tips that can get you even MORE value out of them, and, to quote Million Miles Secrets (one of my favorite blogs)- travel BIG with SMALL money! 🙂