Monthly Archives

Monthly Archives for March 2013.

Triple Membership Rewards on Amazon.com and Other Online Purchases?

by Harlan Leave A Comment

So today I worked up enough energy to call Amex about the odd number of Membership Rewards on my first Premier Rewards Gold statement.

To recap, I spent $1,083 – enough to hopefully trigger the signup bonus for getting the card, even though I technically didn’t qualify for it, per the T&C.

I was expecting to get 1,083 Membership Rewards points this month. But then I noticed I had 2,221 pending points and called an agent for an exact points breakdown. Here’s where it got interesting.

I had only five charges on my first statement:

All the spend for this statement cycle

All the spend for this statement cycle

 

But apparently, I earned triple points for the online purchases, including for Amazon Payments.

Line by line:

  • BirchBox: $20 – 60 MR (3/dollar)
  • EZ Laundry $10.49 – 10 MR (1/dollar)
  • Amazon Payments $500 – 1500 MR (3/dollar)
  • CVS (Vanilla Reload card) – $503.95 – 504 MR (1/dollar)
  • Fab.com $49 – 147 MR (3/dollar)

Totals: $1083.44 – 2,221 MR points

 

WTF?

WTF?

 

Bizarre, right? I asked if that was some sort of special spend category, as none of it was airfare, gas, or groceries – and should have only generated 1 point per dollar spent.

The agent told me that because I had a Platinum Card, the Premier Rewards Gold card was generating three points per dollar with all of my online shopping – including for Amazon Payments.

I asked for more details about this. Was it all online shopping? Was it a new category? A special promotion? The agent had no answers other than all of my Membership Rewards points were now included in the Membership Rewards First program because of having the Platinum Card.

Even still, this could be really beneficial, as I shop online a lot. BirchBox and Fab.com are “deal” sites, and Amazon Payments I use for paying back friends or generating spend on new cards. I wonder if this will continue, and for how long. I’ll keep an eye on it, as this is a totally new spend category I didn’t know about until I called today.

The agent also said the category was added as part of the promo I got when I applied through creditcards.com. He also said – knock on wood – that I’d be getting the signup bonus next month of 50,000 Membership Rewards points!

He also specifically said I would get triple points on all shopping through Amazon.com.

I don’t know why or how, but I’m surprised at this newest development with the MR program.

Anyone else noticed this? Surely I’m not the only one.

 

American Express Vs. Chase: Why Chase Is Winning

by Harlan 5 Comments

Quite simply: signup bonuses with no BS.

I’ve been hating on Amex a lot lately, and with good reason. I now have four Amex cards, three with Amex as the actual issuing bank, and with two of those three, I’ve had to make numerous phone calls, write emails, and send tweets to their support team about not getting a signup bonus. After a lot of back and forth, they usually award me a fraction of what I missed out on as “good will”, but it always leaves a bad taste behind and is like pulling freaking teeth with them.

In my opinion, if an Amex cardmember holds the Platinum Card, their most premium card offering with a hefty $450 annual fee, any other cards should automatically come with an enhanced signup bonus. Something extra. Instead, we see this sentiment in a lot of the T&C:

Eff u 2!

Eff u 2!

What?! Why? That’s so stupid to punish people for wanting to open more cards. This is where Chase excels.

They have a few cards that feed into their Ultimate Rewards program the same way Amex has multiple cards that can be linked to Membership Rewards. But Chase doesn’t impose rules on signup bonuses with multiple cards. You can get a Freedom, a Sapphire, an Ink, and whatever else you want to get and get the FULL bonus on all of them. If anything ever goes awry, just give them a call and it’s taken care of almost instantly.

Not with Amex. They’re notorious for their Financial Reviews and for not awarding bonuses… at all. They’re also really slow and claim to have to “research” your claim. Not only that, but their Membership Rewards program has lost a few key transfer partners in the past couple of years, along with a few other consumer unfriendly changes while Ultimate Rewards continues to improve.

There are a few sweet spots with Membership Rewards. For me, it’s the British Airways Avios. They’re a transfer partner for both Ultimate Rewards and Membership Rewards, which is pretty fantastic. Membership Rewards also transfer instantly to Delta, which would help me out a LOT with my dream trip to Australia if Amex would ever give me the points I deserve as a customer and card holder.

It goes beyond this, though. It’s about how the customer starts to view the company after a while. I’ve been screwed over by them a few times by now to the point where I’m thinking of switching all my spend over to Chase and giving Amex the finger. I wish it weren’t like this, though. Delta is pretty much forcing their customers to have a co-branded Amex to avoid the upcoming dreaded MQD component of the SkyMiles program, and I love having lounge access with the Platinum Card. But Chase always treats me so right while Amex continues to kick me to the proverbial curb.

So to Chase, I’d say keep doing what you’re doing. It’s working, and it’s so great. I have such a positive association with the company at this point. And Amex. Oh, Amex. Step up your game, because you’re getting your butt beat. I look forward to the day where I’m down to just the Platinum Card. In fact, Delta’s bid for more revenue is kinda sorta slowly driving me over toward American. But that’s a post for another day, and that post will be highly speculative.

When I think of Chase: I trust them, like them, want more of them.

When I think of Amex: Starting to shudder, need energy to deal with them, apprehensive about continuing to use their products. TOO. BAD.

Winner = Chase, hands down. Thoughts, anyone?

Birchbox Is Rocking My Face (and Hair)

by Harlan 1 Comment

I just got my first Birchbox in the mail this week. The March box included a great styling paste for hair, shaving cream, a beer koozie, awesome bottle opener, and set of two leather coasters.

First BirchBox

First BirchBox

 

The idea behind Birchbox is that they send you deluxe samples of nice grooming products once a month for $20. What’s in the box is worth more than $20, but then if you like a particular product, you can buy a full size of it at a discounted rate. Great idea, and awesomely progressive way of marketing. The boxes are packaged really well, and they give you the chance to tell them what you like so you’ll get targeted items in your box.

I loved my first one, and will definitely keep it for a few months to see the progression of the products through a couple of seasons. Sign up using this link and I’ll get a small referral credit, which is much appreciated. They have a version for both ladies and gentlemen. A cool little box of treats loaded with samples every month? Yes, plz. Gotta rep the NYC love too, cuz they’re based here. 🙂

I put the subscription charge onto my British Airways Visa to help meet the ginormous minimum spend requirement to unlock the full bonus and to pick up a few more Avios every month. It all adds up!

Dammit, Amex! No Signup Bonus, and an Odd Amount of Membership Rewards

by Harlan 5 Comments

So my newest batch of pathetic Membership Rewards points have posted following the acquisition of the Amex Premier Rewards Gold card during my recent app-o-rama. Even though the T&C clearly stated I wouldn’t get the bonus because I already have the Platinum Card, I, like a fool, didn’t read it and got the card anyway. To be clear, it was completely my fault for not being more thorough. But, I thought there might be a glimmer of a chance that the signup bonus would post somehow, so I went ahead and met the $1,000 minimum spend on the card.

In fact, I spent $1,083 on the card during the first month.

Screen shot 2013-03-16 at 10.26.37 PM

 

OK. So the spend was not on ANY reward categories. I sent $500 thru Amazon Payments and got a $500 Vanilla Reload card at CVS. The other stuff was online subscriptions. No airfare, gas, or groceries. So I should’ve gotten 1,083 Membership Rewards points, right?

Here’s where it gets weird.

WTF?

WTF?

I have no idea how I’m getting 2,221 Membership Rewards points. Unless CVS counts as a grocery store somehow? I’ll definitely call Amex when I have more energy, but I want a breakdown of how that worked out. I was, admittedly, a little disappointed it wasn’t 52,221 points. I will try to request the bonus anyway, even though I know Amex are stingy little bitches with retroactive signup bonuses. They should give MORE of a signup bonus for opening another card as a Platinum Cardmember, not less (or none!). Grrr.

Looks like I will never accrue a decent amount of Membership Rewards points. Not this year, anyway. I should probably go ahead and cancel this stupid card. I definitely will after I get that free $25 credit for Small Business Sunday in November. After that, I’ll chuck it. I plan on putting the bulk of my spend this year on the British Airways Visa. I want those Avios. And by the time I meet that spend, I know Amex will slam that $175 annual fee right down. So I basically got 2,000 points for getting this card.

I much prefer Chase as a credit card company at this point. They have so many amazing cards, and are so good about giving out their signup bonuses. In fact, Amex has really been letting their credit cards go downhill a lot lately. At any rate, it makes one wonder… *le sigh*

Best Credit Card for American AAdvantage Miles

by Harlan Leave A Comment

Right now, as of writing this on a cold, damp day in Brooklyn, the BEST credit card for quickly accruing AAdvantage miles is this one: 

 

Citi Select® / AAdvantage® American Express® card

Citi Select® / AAdvantage® American Express® card

 

Here is the link to the application. Note that it goes directly to the landing page and does not specify the terms of the application, but here they are:

  • 50,000 AAdvantage miles after spending $3,000 within four months
  • $150 statement credit on an American flight (I used mine to book a trip to Anchorage)
  • 2 Admirals Club lounge passes
  • $85 annual fee waived the first year

You also get the usual perks:

  • 1 free checked bag
  • Priority boarding
  • 10% of miles redeemed back (up to 10,000 miles per year)

Note that this card does carry a foreign transaction fee of 3%. So don’t pack it when traveling internationally.

There are two versions of this card, those being a Visa Signature and an Amex. The both have the exact same signup bonus, but I picked the Amex.

Here’s why: Small Business Sunday. Amex gives you $25 to spend for FREE every year at nearly any small business. I now have four Amex cards, so that’s $100 worth of free gifts from local businesses. And that’s pretty amazing. Amex also gives you the opportunity to sync your card to your Foursquare, Twitter, and Facebook and offers lots of perks and statement credits for checking in, tweeting, etc. Having a Visa Signature gives you access to concierge service and the Visa Signature Hotels collection, but since I already have the Chase Sapphire Preferred, I don’t need another card with the same perks. I’d much rather have the $25 credit, which, when you think about it, brings the annual fee down to just $60. The ability to have access to sales and promotions throughout the year is also just a really nice way to stay engaged with the card. And, all else being equal, that’s why I picked the Amex version.

About the signup bonus: the link above is the exact same one I used to apply. I was a little leery about not getting it, but I’m close to making my spend, and called Citibank to confirm I’d get a statement credit before I booked the Anchorage trip. The rep went over the details of the signup bonus, and they were exactly what’s written above. 50K miles, club passes, $150 statement credit. When she told me, I hit the “Pay Now” button as I had my flights pulled up on aa.com at the same time. Also of note was that the call was answered immediately with no hold time. Pretty nice.

This offer will probably not be around for much longer, and 50K is as generous as the signup bonus gets. The usual offer is just 30K, so if you’re thinking of getting this, I’d go ahead and pull the trigger on it. As with all offers, YMMV, so make sure you keep an eye on your AAdvantage account when you expect the miles to post.

American has quite a few sweet spots in their award chart, including a discount for cardmembers every quarter and 10% of redeemed miles returned every year. This can really add up to some great discounted trips. I really love the idea of taking Qantas to Australia, airberlin to Europe, or Finnair to somewhere in Scandinavia. Of course that’s just the trip of the iceberg. I wish AAdvantage miles were easier to earn. Nevertheless, this card is a huge step in the direction of a great award booking, and, in my opinion, the best offer available at the time of writing.

Do You Get Double Points on Chase Sapphire for MTA in NYC?

by Harlan Leave A Comment

Answer: YES. Absolutely. As a fellow disgruntled forced loyal MTA rider (like most of NYC), I always use my Chase Sapphire Preferred card when I load up my MetroCard. I also use it on all my other travel and restaurant spend, except when I’m trying to meet minimum spends on other cards.

You’ll also get double points for these other travel expenses:

  • Rental cars
  • Anything remotely related to air travel (tickets, drinks on the plane, baggage fees, change fees, booking fees [OK – any fees], gift cards, and some points purchases)
  • TAXIS (important to also know in NYC!)
  • Any type of car service (for the Brooklyn people)
  • Public transportation anywhere (Tube in London, BART in SF, CTA in Chicago, etc.)
  • Hotels, even including Airbnb – I confirmed this with a phone rep

Restaurants is another huge category:

  • Fast food
  • Bars
  • Lounges
  • Catering
  • And pretty much anywhere that’s coded as an “eating place” – meaning they serve food (or drinks!). I use my Sapphire in bars all the time.
Eating Place

“Eating Place” (also, I love Mexican food)

 

Interesting to note something that’s not included in the “travel” category, though: GAS. If you fill up your rental car with gas before returning it, you’ll only earn one point per dollar. Better to use the Chase Ink Plus/Bold or the American Express Premier Gold Rewards card for those transactions since they do earn two points per dollar at gas stations.

Since travel and restaurants are my two biggest spend categories, I love love love the Chase Sapphire Preferred card. Worth every penny of the $95 annual fee.

Booked: Anchorage in August!

by Harlan 4 Comments

Yes! Thanks to this alert from The Flight Deal, I went ahead and pulled the trigger on this one. It’ll be a trip for my birthday, which is August 26. 🙂

As with everything travel-related, I had a few reasons for going through with this one:

  • Great deal, obvi. I’ve always wanted to visit Alaska
  • I just got the Citi AAdvantage Amex and called to confirm I’d get a $150 statement credit. I will, which made it a no-brainer. I also get 2 miles/dollar spent, and this counts toward the minimum spend to get 50,000 more AAdvantage miles
  • I plan on being Executive Platinum by that time and hope to get upgraded automatically, or can use e-certificates to upgrade the fare
  • It’ll will net me about 10,000 RDMs and EQMs, nearly halfway to a free R/T domestic trip
  • I have BusinessExtrAA, and get points there, too

Check out this sweet itinerary:

Screen shot 2013-03-11 at 9.14.27 PM

 

Looking forward to the trip, and to seeing how American fares on a long-haul flight. Be sure to sign up for The Flight Deal’s daily newsletter – they’ve been on fire with the great deals lately!

Update: Kaspresky Staples Rebates

by Harlan Leave A Comment

See original posts here and here.

Valid

Valid

Looks like it’s gonna go through. I chatted the Help Desk on the rebate site, and they say I have to wait for 30 days – they want to make sure I don’t return it. But after that, the checks should come in. Thus giving me 1,500 free AAdvantage miles. But since it’s helping me to meet spend on my new Citi AAdvantage Amex, the real haul is way more.

Excited that it’s clearing just fine. That being said, I’ve got this software if anyone needs it… :p

Looking forward to getting those checks in early/mid April!

 

The Feeling of Travel

by Harlan 1 Comment

It occurred to me today as I stepped on Delta metal after being on United and Aeromexico flights the past day or so. It felt right.

There are so many options when it comes to carriers. I think people who travel often should sample a wide variety of them before committing. I’m sort semi-dating American right now though I do like Delta a lot. The feelings I like when I’m on Delta are of being assured, feeling safe, and stepping into an old habit or groove. I feel like I can relax as the MQMs are flowing in. I understand the (arguably shitty) SkyMiles program, and know what I want to use it for (hint: trip to Australia later this year). I know the hubs, the routes, how to wring blood out of a stone AKA book an award flight with them. I dunno, it just felt natural somehow.

That’s the feeling I seek when I travel. That sense of rightness, and of exploration, and of comfort. I know my upgrade chances are always slim with Delta, and I wish that would improve, but I always look forward to the SkyClubs. Delta giveth and Delta taketh away.

On the contrary, being on United metal felt kinda icky to me. It’s a shame because I love Chase Bank so much. Their credit card signup bonuses are the best in the industry. If Chase partnered with Delta, that would be the best-case scenario. But they don’t. They have United. Bleh. I avoid giving them revenue whenever possible. I would really only use them if I were flying free or booking an award on another, better airline. Why don’t I like United?

Just in that same way that Delta jives with me, United just doesn’t. I find the FAs and CSRs to be almost kind of spiteful and vindictive. It’s like there’s this mean streak running through the core of the company and I can’t quite place, but that shows up from time to time. And each time, like yesterday, I’m reminded why I avoid United. Some people love United, and that’s great. Maybe they live in Houston or Chicago, or just really like the service or clubs or destinations.

There are many reasons why people like the things that like. But some of them just can’t be placed.

Am I off here? I love being up in the air. Love it. But more and more lately, I’m becoming very aware of the company I’m sharing the experience with.

I Hope US Airways Doesn’t Ruin American’s Culture

by Harlan 4 Comments

Don't eff this up

Don’t eff this up

Being on a Delta flight today made me realize I’ve quite gotten used to the style of Delta. Everything from the blue seat covers to the logo to the service offered by the flight attendants. There’s a certain no-nonsense, practical attitude that just feels right – it’s what I like most about travel on Delta metal.

That being said, I’ve quite warmed up to American Airlines over the past year. I think their upgrade policies are a lot more lenient than Delta’s, and as an Executive Platinum later this year, I really look forward to putting that to the test. Although it’s a bad comparison, I’ve been Silver Medallion on Delta and have taken all sorts of flights: hub, non-hub, short-haul, mid-haul, direct, etc. Never once have I received an upgrade. Compare that then, with the free upgrade I received on American over Christmas with no status and on a discount economy fare. How did I do it? I asked. Nicely. I’ve tried that with Delta a few times, and they laugh and roll their eyes cuz it ain’t gonna happen.

So, to the point. I’m warming up to American. But the things I see in US Airways, I don’t like at all. I know they have crazy generous routing rules with their Dividend Miles award redemptions, but what about service at a basic level? They feel stingy to me, nickel-and-dimed to death, and the markets they serve are places I don’t consider destinations. If I stick with American instead of Delta, I may connect in Charlotte or Philly every once in a while. I just hope US Airways doesn’t ruin the generous and attentive vibe that American has worked really hard to develop over the past few years.

I love that most of American’s FAs are “career” flight attendants. They run a tight ship, and I like that. They are also eager to serve snacks and meals in biz and first cabins, and overall just feel more open. I really dread Doug Parker stepping in and removing a lot of the things customers have gotten used to, introducing more fees, and overall cheapening the “New American.” I also hope US Airways simply fires all of their phone agents instead of combining them with American’s responsive crew.

Not to say American is all roses. In NYC, it’s a competitive market, obvi, and American loves to fly little regional jets out of LGA and JFK. Why, I’ll never know. They also don’t have a lot of transfer partners (I’m thinking Ultimate Rewards and Membership Rewards here). And their Admirals Clubs are set up to make you spend money, whereas I feel Delta is freer with the booze and snacks. Little things. But it’s the little things that end up mattering the most, right?

I’m cautiously watching from the sidelines as Delta implements a revenue component to their status program, and as American’s will undoubtedly take a few blows when it fully combines with US Airways. It’s not a question of if, it’s one of how much. Until then, I hope the “New American” doesn’t become worse.

I also cannot freaking wait to use Avios on the places US Airways flies. 2014 will certainly be interesting for the FF community.

Trip Report: Aeromexico Economy LAX-GDL

by Harlan 1 Comment

First, I need to start this post with a cringe. I cannot STAND LAX. Oh my god. So when I landed at Terminal 7 on United’s flight from DEN, I set about immediately transferring to Terminal 2, where the international departures happen. To do that, I have to completely leave the terminal (bad), go through security again (bad), but didn’t have to recheck my bag thanks to United’s interline baggage policy (very good).

As I wandered through the fog outside LAX toward Terminal 2, I was reminded of why I can’t stand LAX, or LA in general. The airport is poorly designed, it’s literally falling apart, and each new process feels like pulling teeth, which kinda ties into the bad design.

When I arrived at Terminal 2, it was pretty easy to find the Aeromexico desk. I could hear it before it saw it. A cacophony of screaming Spanish. The occupy the old Northwest space. I know so because I could still see where they crossed out Northwest a few years ago and put up Aeromexico.

I waited in a long line to get my boarding pass, and credited the flight to Delta. Since it was a Q-class economy fare, I’ll get full mileage credit. The agent was friendly and efficient, but my god the people. It was a completely full flight.

The gate on the boarding pass read 24A. When I got to the gates, I checked the monitors like always and saw they’d changed it to 28. Fine. When I got there, people were lined up waiting to speak to the gate agents. Gross. Some of them were crying. Like, convulsing crying. Did I miss something? Was the gate change that dramatic? I heard a lot of people bitching about it while waiting in line.

The boarding process was almost comical. There were FAs literally showing people to their seat and stowing away baggage for the customers. First time I’d ever seen that happen. Even still, people were lost and confused. Watching the boarding process in an aircraft always makes me lose faith in humanity.

Aeromexico felt grimy, like they’d never cleaned the planes. The FAs were thorough, modern, and cultured, but the other passengers were like animals. I had three Mexican men in contact with me as they slept, snored, and randomly jerked. I was also the aisle bitch and was bumped CONSTANTLY. Jesus. I am not a big person. It takes effort to hit me. Also, every time someone came down the aisle, they clutched my headrest for dear life, which of course made my whole seat go back. This happened over and over and over. I won’t even mention the quantity of crying babies because you all know how much that thrills me.

The ride to GDL seemed like forever. It finally touched down at 6am. They did that Euro thing where they plop the plane down and make people take a bus to the terminal.

Bus to terminal at GDL

Bus to terminal at GDL

Customs was a breeze. My company hired a broker specifically to get me through customs. All I did was present my declaration and touch a button. Within minutes, I was at the Delta counter receiving my boarding passes to ATL and EWR. After the hellish experience with Aeromexico, and um, I guess I’m now classifying it as hellish, I was thrilled to see those dark blue and brick red kiosks.

Final take on Aeromexico: right up there (down there?) with Alitalia. Wouldn’t be my first choice for travel, in any cabin. Why do all of Delta’s SkyTeam partners SUCK?